Quality Management

• Download Registration Guide  (PDF, 539 KB)
• Download Excel Spreadsheet  (XLSX, 54 KB)
• Download Exercise Debriefing Slides  (PPT, 1.6 MB)

Power Point Slides

• Download Module 1  (PPT, 1.1 MB)
• Download Module 2  (PPT, 1.2 MB)
• Download Module 3  (PPT, 757 KB)
• Download Module 4  (PPT, 714 KB)
• Download Module 5  (PPT, 415 KB)
• Download Modules 7 and 8  (PPT, 1.8 MB)
• Download Modules 9 and 10  (PPTX, 2.6 MB)
• Download Module 11  (PPTX, 1.9 MB)
• Download Module 12  (PPT, 1020 KB)
• Download Module 13  (PPT, 647 KB)

Cases

• Download Building Trust Through Quality at Gerber  (PDF, 44 KB)
• Download Medical Devices  (PDF, 2.8 MB)

Assigned Cases

• Download Quality in Practice – Software Support Center  (PDF, 60 KB)
• Download Deere & Company  (PDF, 29 KB)
• Download Xerox  (PDF, 272 KB)

Presentations

• Download Team 1 (Call Center)  (MP3, 55.7 MB)
• Download Team 2 (Medical Devices)  (MP3, 64.2 MB)
• Download Team 3 (Call Center)  (MP3, 50 MB)
• Download Team 4 (Call Center)  (MP3, 64.5 MB)
• Download Team 5 (John Deere)  (MP3, 32.7 MB)
• Download Team 6 (QC in Medical Services)  (MP3, 43.9 MB)
• Download Team 7 (Xerox)  (MP3, 30.5 MB)
• Download Team 8 (Xerox)  (MP3, 20.6 MB)

Readings

• Download Powell (1995) Total Quality Management  (PDF, 1.8 MB)
• Download Anderson et al. (1994) Deming Management Method  (PDF, 706 KB)

Exercise Reports

• Download R&R Analysis  (XLSX, 15 KB)
• Download Rubber Band Experiment Data  (XLSX, 17 KB)

Summaries

• Download Summary of Key Points and Terminology – Module 1  (PDF, 22 KB)
• Download Summary of Key Points and Terminology – Module 2  (PDF, 28 KB)
• Download Summary of Key Points and Terminology – Module 3  (PDF, 24 KB)
• Download Summary of Key Points and Terminology – Module 4  (PDF, 23 KB)
• Download Summary of Key Points and Terminology – Module 5  (PDF, 23 KB)
• Download Summary of Key Points and Terminology – Module 7  (PDF, 31 KB)
• Download Summary of Key Points and Terminology – Module 8  (PDF, 27 KB)
• Download Summary of Key Points and Terminology – Module 9  (PDF, 32 KB)
• Download Summary of Key Points and Terminology – Module 10  (PDF, 23 KB)
• Download Summary of Key Points and Terminology – Module 11  (PDF, 21 KB)
• Download Summary of Key Points and Terminology – Module 12  (PDF, 26 KB)
• Download Summary of Key Points and Terminology – Module 13  (PDF, 31 KB)

Additional Materials

• Download The Deming Prize  (PDF, 103 KB)
• Download The Baldrige Criteria and Deming’s 14 Points  (PDF, 15 KB)
• Download The Baldrige Award Evaluation Process  (PDF, 22 KB)
• Download ISO 9000  (PDF, 48 KB)
• Download Kraljics Matrix  (PDF, 75 KB)
• Download The Seven Management and Planning Tools  (PDF, 91 KB)
• Download Traditional Leadership Theories  (PDF, 59 KB)
• Download Self Managed Teams  (PDF, 24 KB)
• Download Theories of Motivation  (PDF, 64 KB)
• Download Probability Distributions  (PDF, 59 KB)
• Download Module 11 R&R Example  (XLS, 32 KB)
• Download Control Chart fom Class Exercise Module 12  (XLSX, 29 KB)